Royal Caribbean x Make-A-Wish

The objective of this case study is to examine a landing page designed to increase customer engagement and boost sales. The landing page is part of a digital marketing campaign aimed at promoting a product or service to a specific target audience.

Timeframe:

Spotify

Role:

Role:

Principle Designer

Year:

2021

Tools:

Tools:

Header for landing page to boost website traffic
Header for landing page to boost website traffic

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To achieve this, the landing page must be designed with a clear and concise value proposition that speaks directly to the needs and pain points of the target audience. Additionally, the landing page must feature persuasive copy, high-quality images or videos, and user-friendly forms that make it easy for potential customers to learn more about the product and take the desired action.

Laptop mockup with the website home page
Laptop mockup with the website home page


  1. Define the target audience: The first step is to identify the target audience and their needs, pain points, and preferences. This information will inform the design of the landing page and ensure that it resonates with the target audience.

  2. Create a wireframe: A wireframe is a rough sketch of the landing page layout and content. This step involves creating a wireframe that incorporates the key elements of the landing page, including the headline, subheadline, call-to-action, images or videos, and user-friendly forms.

  3. Design the landing page: Once the wireframe is approved, the landing page design can be finalized. This step involves incorporating branding elements, such as colors, fonts, and imagery, as well as optimizing the layout and design for mobile responsiveness and user experience.

  4. Write persuasive copy: Persuasive copy is critical to the success of a landing page. This step involves crafting compelling copy that communicates the value proposition of the SaaS product, addresses the target audience's pain points, and encourages them to take action.

The home page header and footer
The home page header and footer

The Problem

The solution for the SaaS landing page project involved designing an optimized landing page that effectively engaged potential customers and communicated the value proposition of the SaaS product.


User-centered design: The landing page was designed with the target audience in mind, incorporating elements that aligned with their needs, preferences, and pain points.


Clear value proposition: The value proposition of the SaaS product was clearly communicated on the landing page, highlighting the key benefits and how it solves the target audience's problems.

The Design Challenge

The Market Research

When I began this project, I had an idea I was in some uncharted territory in terms of mobile solutions for my problem at hand. However that did not mean this concept wasn't already in practice.


Wynwood Tribe is a small local clothing store that also sells art by local and international artists alike alongside many other hand made accessories.


Although this is a small clothing store, the addition of art installations throughout the business has proven to have made a positive impact by attracting new clientele.

The Room for Growth

There is a clear gap in the market for a mobile-based solution that connects emerging artists with local businesses to showcase their art.


While concepts like integrating art into retail spaces exist, there is no dedicated digital platform designed to streamline this process.


Current solutions are fragmented and lack the accessibility and functionality needed to empower both artists and businesses. This leaves an untapped opportunity for a seamless, centralized tool.

The Research Plan

The Participant Criteria

  • Location: Must be based in Miami or surrounding areas.


  • Emerging Artist: Must identify as an emerging artist actively pursuing a career in Miami.

  • Experience Level: 1-5 years of exhibiting experience in galleries, public spaces, or local events.

  • Seeking Exposure: Actively looking for more visibility through galleries, pop-ups, or community exhibitions.

  • Art Medium: Open to artists working in various mediums (painting, sculpture, street art).

  • Diverse Backgrounds: Include participants of different ages, genders, ethnicity and cultural backgrounds.

The Interview Insights

Public Exposure

  • Emerging artists face challenges in gaining public exposure outside of social media platforms like Instagram.


  • Artists showed a strong preference for exhibiting their work in non-traditional spaces such as cafes, pop-ups, and community hubs.

Financial Constraints

  • Many artists expressed frustration over exorbitant gallery fees and commissions, which hinder their ability to showcase their work.


  • The preference for internationally established artists at major art events makes it harder for locals to participate.


Community Network

  • Emerging artists value the opportunity to collaborate with other local creatives to share resources and ideas.


  • A lack of accessible, community-driven platforms exacerbates their struggles for recognition and fair compensation.


Public Exposure

  • Emerging artists face challenges in gaining public exposure outside of social media platforms like Instagram.


  • Artists showed a strong preference for exhibiting their work in non-traditional spaces such as cafes, pop-ups, and community hubs.

Financial Constraints

  • Many artists expressed frustration over exorbitant gallery fees and commissions, which hinder their ability to showcase their work.


  • The preference for internationally established artists at major art events makes it harder for locals to participate.


Community Network

  • Emerging artists value the opportunity to collaborate with other local creatives to share resources and ideas.


  • A lack of accessible, community-driven platforms exacerbates their struggles for recognition and fair compensation.


DEFINE

DEFINE

The Opportunity for Design

My Experience Map highlighted a clear

design opportunity for out target user:


Providing an alternative platform for emerging artists to display their work in accessible, non-traditional spaces before resorting to costly gallery outreach. By addressing this gap, we can empower artists like Sofia to gain meaningful exposure and sustain their creative pursuits.

The User Stories

Public Exposure


  • Empowering artists to gain visibility in Miami’s art scene by providing accessible exhibition opportunities beyond traditional galleries.

Public Exposure


  • Empowering artists to gain visibility in Miami’s art scene by providing accessible exhibition opportunities beyond traditional galleries.

Financial Constraints


  • Supporting artists with affordable exhibition options, transparent pricing, and professional tools to promote and sell their work sustainably.

Financial Constraints


  • Supporting artists with affordable exhibition options, transparent pricing, and professional tools to promote and sell their work sustainably.

Community Network


  • Creating accessible networks for artists to connect, share resources, and collaborate within a supportive community.


Community Network


  • Creating accessible networks for artists to connect, share resources, and collaborate within a supportive community.


The Theme & Task Selection

The Initial Task Flow

DEVELOP

DEVELOP

The UI Inspiration

The Exploratory Sketches

The Mid-Fi Wireframes

  • Home

    Screen

  • Business Search

    Screen

  • Filter

    Modal

  • Filtered Results

    Screen

  • Business Profile

    Screen

  • Messaging

    Screen

  • Submission

    Modal

The Testing Plan

Summary

  • 5 Tests of V1


  • 3 Tasks


  • 2 Tests via Zoom


  • 3 Tests in-person

Objective

  • To evaluate the design decisions of the V1 prototype.


  • To test the overall usability of the design, identifying areas of success and areas for improvement.

Tasks

  • Task 1 - Find businesses with display spaces


  • Task 2 - Filter search & locating a cafe


  • Task 3 - Inquire about display space

The Test #1 Results

The First Iterations

The Task Flow Revision

The Test #2 Results

The Second Iterations

DELIVER

The Branding

The Colors

The Typography

The Wordmark & Icon

The Color Injection

The UI Library

The High-Fidelity Prototype

The Alternative Platform

The Responsive Marketing Site

The Sketches

The Wireframes & Content Flow

The High-Fidelity Prototypes

WRAP UP

The Key Learnings

The Next Steps

The Future Impact